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Data Protection

Parmar Dental complies with the 1998 Data Protection Act and the Freedom of Information Act 2000, and this Policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.

In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:

  • Personal details such as your name, age, address, telephone numbers, email address and your general medical practitioner;
  • Your past and current medical and dental condition;
  • Radiographs, clinical photographs and study models;
  • Information about the treatment we have provided or propose to provide (and its cost);
  • Notes of conversations or incidents that might occur for which a record needs to be kept;
  • Records of consent to treatment;
  • Any correspondence (relating to you) with other healthcare professionals: such as referrals to specialists, for example.

We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.

We will process personal data that we hold about you in the following way:

We will retain your dental records while you are a practice patient. If you cease to be a patient, we will continue to hold them for at least another eleven years, or in the case of children until they reach the age of 25, whichever is the longer.

Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information on every working day.

In order to provide proper and safe dental care, we may need to disclose personal information about you to:

  • Your general medical practitioner;
  • The hospital or community dental services;
  • Other health professionals caring for you;
  • Dental Insurance Companies of which you are a member.
  • Private dental schemes of which you are a member.

Disclosure will take place on a “need-to-know” basis. Information will only be given to those individuals/organisations who need to have it in order to provide care to you and for the proper administration of Government (whose personnel are also covered by strict confidentiality rules). The recipient will only be given the information that they need to know for these purposes.

In very limited circumstances or when required by law or by a court order, personal data may have to be disclosed to a third party not connected with your dental care. In all other situations, disclosure that is not covered by this Policy will occur only when we have your specific consent. Where possible you will be informed of these requests for disclosure.

You have the right to access the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will levy a fee of £10 for records that are copied. If a request is made to copy x-rays, an extra charge of £40 will be made. We will provide a copy of the record within 40 days of receipt of the request and fee and an explanation of your record should you require it.

If you move to another dental practice we may (at our discretion) loan original x-rays and provide copy notes direct to that practice free of charge on receipt of a written request from them to do so.

If you do not wish personal data we hold about you to be disclosed or used in the way that is described in this Policy, please discuss the matter with your dentist. You have the right to object, but please remember that this may affect our ability to provide you with dental care.

“I am a very nervous patient at the Dentist, but Kanusha Naidu was very understanding and kind when I had treatment. She explained everything and…”

Jackie W

“I've been using Parmar Dental for over 20 years and wouldn't go anywhere else, as the level of care is second to none, especially when…”

Sam B

“Everyone is so friendly and professional. Tonia at reception is lovely and helpful. Mr Parmar's assistant, Josie, always calms/reassures me. I would highly recommend them.…”

Donna R

“I’m a nervous wreck when it comes to dentistry, but I can honestly say I felt comfortable and relaxed from the moment I walked through…”

Daniel F

“I went in today for my children’s 6 monthly appointments. My 7-year-old had to have an X-ray and was very anxious; however, the staff were…”

Rebecca A

“Parmar Dental has been taking care of my teeth for 25 years. My dentist, Kanusha, understands my anxiety around all things dental and treats me…”

David W

“I just had two wisdom teeth out with Dr Parmar. I was nervous about it, and Dr Parmar and the nurse were so nice. They…”

Mills

“I can't explain how fantastic Dr Nilesh Parmar and his team were throughout my Dental Surgery. As a patient who was horrified by the 'dentist…”

Larissa F

“It's a really lovely surgery. It's clean and modern, and the staff and dentist are friendly and reassuring. I called in the morning and got…”

Karen

“We have recently joined this dental practice and have been so impressed with their service. Our dentist takes time to explain what is needed and…”

Gill and Allan G

“The dentist and dental nurse were lovely and caring. I was dreading the numbing injection, but he was really gentle. This experience was so different…”

Ruth B

“Parmar Dental is the best! I no longer have a phobia about going to the dentist, as all the people who work here are super…”

Jacqui P

“Very good practice. They make you feel comfortable when you arrive at booking-in on your appointment time. The dentist that I saw and the dental…”

Laurence G

“Amy has been my hygienist for quite a few years. She explains everything thoroughly and tells you to raise your hand if you need a…”

Sam N

“I can't fault the care I have received from Rhianna and her nurse, Aggie. I have had a course of treatment involving crowns to rectify…”

Pauline S

“We had an excellent experience at this dental practice after my mother started having mouth pain while we were visiting Leigh. Many thanks to Donna…”

Janet L

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